Last Updated: August 17, 2026
At Solutions Hygiene LLC , we respect your privacy and are committed to protecting the personal information you provide when you use our website, contact us, request our services, or otherwise interact with us.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Your name
- Email address
- Telephone or mobile number
- Address or location information
- Information submitted through our contact, enquiry, booking, or service-request forms
- Details about the services you request or purchase
- Information you provide when communicating with our team
- Any other information you voluntarily provide to us
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, operating system, referring website, pages visited, and the date and time of your visit.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your enquiries and requests.
- Provide, arrange, and manage our cleaning and related services.
- Process bookings and service requests.
- Communicate with you about our services, appointments, enquiries, or requests.
- Improve our website, services, and customer experience.
- Maintain the security and proper operation of our website.
- Detect, prevent, and address fraud, misuse, or security issues.
- Handle customer feedback, questions, complaints, and support requests.
- Send service-related communications and, where permitted, marketing communications for which you have provided consent.
We will only use your personal information for legitimate business purposes and in accordance with applicable laws.
3. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, and enhance the user experience.
Cookies may include:
Session Cookies: These are temporary cookies that help the website function correctly during your visit and are generally deleted when you close your browser.
Persistent Cookies: These remain on your device for a longer period and may help the website remember certain preferences or settings.
We may also use analytics services, such as Google Analytics, to understand website traffic and usage. Analytics providers may collect information about how visitors interact with our website in accordance with their own privacy policies.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.
4. Sharing Your Personal Information
We do not sell or rent your personal information.
We may share your information with trusted service providers or third parties where reasonably necessary to operate our website, provide our services, process bookings or enquiries, maintain website functionality, or provide technical and business support.
We may also disclose information where required by applicable law, regulation, legal process, or a lawful request from a competent authority.
5. Payment Information
If payments are processed through our website or a third-party payment provider, payment information may be processed directly by the relevant payment service provider.
Solutions Hygiene does not intentionally store complete debit or credit card details on its website unless such storage is specifically required and securely implemented as part of an authorized payment-processing service.
Third-party payment providers may have their own privacy policies and terms governing the processing of payment information.
6. Communications
If you provide your contact details through our website, we may use them to respond to your enquiry, arrange or manage services, confirm bookings, or provide other service-related communications.
We may send promotional or marketing communications where permitted by applicable law and, where required, with your consent.
You may request to stop receiving marketing communications at any time.
7. International Data Transfers
Depending on the service providers and technologies we use, your information may be processed or stored in countries outside the United Arab Emirates.
Where information is transferred internationally, we take reasonable steps to ensure that it is handled securely and in accordance with applicable privacy requirements.
8. Security of Your Information
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage over the internet can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, responding to enquiries, maintaining business records, resolving disputes, and complying with legal or regulatory obligations.
When personal information is no longer required, we take reasonable steps to securely delete or anonymize it where appropriate.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, booking systems, social media platforms, or other external services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.
11. Your Privacy Rights
Depending on applicable law, you may have rights concerning your personal information, including the right to request access to, correction of, or deletion of certain personal information.
If you would like to make a privacy-related request, please contact us using the details provided below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or legal requirements.
When we make changes, we will publish the updated Privacy Policy on this page and update the “Last Updated” date where appropriate.
We encourage you to review this page periodically for the latest information about our privacy practices.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Solutions Hygiene LLC
8th Floor, Office 802
Al Masaood, Old Nissan Building
Najda St.
Abu Dhabi, United Arab Emirates
Phone: +971 2 641 9227 / 600-56-56-96
Email: info@solutionshygiene.ae