Last Updated: August 13, 2026
Welcome to Solutions Hygiene LLC. These Terms & Conditions govern your use of the Solutions Hygiene website and your interaction with our services. By accessing or using this website, you agree to comply with these terms.
1. About Solutions Hygiene
Solutions Hygiene LLC is a cleaning and hygiene services company based in Abu Dhabi, United Arab Emirates. We provide a range of residential, commercial and specialized cleaning and hygiene-related services.
Our services may include:
- Residential cleaning
- Commercial cleaning
- General cleaning
- Pest control
- Disinfection and sanitization
- External glass cleaning
- Carpet cleaning
- Nanny services
- Babysitting services
- Other cleaning and hygiene services offered by Solutions Hygiene
2. Use of This Website
You may use this website for lawful purposes only.
You agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorized access to the website or its systems.
- Interfere with the security or operation of the website.
- Copy, reproduce or distribute website content without permission.
- Submit false, misleading or inaccurate information through any website form.
- Use automated systems to collect or extract website content without our prior written permission.
3. Service Information
We make reasonable efforts to ensure that information about our services is accurate and up to date.
However, service descriptions, availability, pricing, schedules and other information may change without prior notice.
Information displayed on the website does not necessarily constitute a final service quotation or binding agreement.
A service booking or quotation may be subject to confirmation by Solutions Hygiene.
4. Bookings and Appointments
When you submit a booking or appointment request through our website, you provide a request for our team to contact you.
Submitting a request does not necessarily mean that the appointment or service has been confirmed.
Our team may contact you to:
- Confirm the requested service.
- Confirm the date and time.
- Confirm the service location.
- Discuss service requirements.
- Provide a quotation where applicable.
- Request additional information required to deliver the service.
Solutions Hygiene reserves the right to decline or reschedule a service where circumstances reasonably require it.
5. Customer Information
When you contact us or request a service, you may be asked to provide information such as:
Name
Telephone number
Email address
Service address
Service requirements
Other information necessary to provide the requested service
You are responsible for ensuring that the information you provide is accurate and complete.
Our collection and use of personal information is governed by our Privacy Policy.
6. Pricing and Payments
Where applicable, service prices or quotations will be communicated to the customer before the service is provided.
Prices may vary depending on factors including:
- Type of service
- Property size
- Service frequency
- Location
- Additional requirements
- Materials or equipment required
- Scope of work
Unless specifically agreed otherwise, additional services or requirements outside the original agreed scope may result in additional charges.
Payment terms will be communicated by Solutions Hygiene during the booking or quotation process.
7. Cancellation and Rescheduling
Customers should contact Solutions Hygiene as soon as possible if they need to cancel or reschedule an appointment.
Cancellation or rescheduling conditions may vary depending on the service booked and the circumstances of the request.
Where a specific cancellation policy applies to a service, that policy will be communicated to the customer.
8. Customer Responsibilities
Customers are responsible for providing our team with accurate information about the property and the requested service.
Customers should inform Solutions Hygiene in advance about any circumstances that may affect the safe delivery of a service, including relevant access restrictions, special requirements or hazardous conditions.
The customer must provide reasonable access to the premises where access is required to perform the agreed service.
9. Service Delivery
Solutions Hygiene will make reasonable efforts to provide services professionally and in accordance with the agreed scope of work.
Service results may vary depending on the condition of the property, materials, surfaces, existing damage, environmental conditions and other circumstances outside our reasonable control.
We cannot guarantee that every stain, mark, pest issue, contamination or other condition will be completely removed or resolved in every situation.
10. Property and Personal Belongings
Customers should secure valuable, fragile or sensitive personal belongings before a service begins.
Solutions Hygiene should be informed of any items or areas requiring special handling.
We will take reasonable care while providing our services; however, we are not responsible for loss or damage arising from pre-existing defects, improperly maintained items, inaccurate information supplied by the customer, or circumstances outside our reasonable control.
11. Pest Control Services
Where pest-control services are provided, customers may be required to follow preparation, safety and re-entry instructions provided by Solutions Hygiene.
The effectiveness of pest-control treatment may depend on factors including the type and severity of infestation, property conditions, hygiene conditions, access to affected areas and customer compliance with recommended measures.
Additional treatments may be required in some circumstances.
12. Intellectual Property
All content appearing on this website, including but not limited to:
Text
Logos
Graphics
Images
Icons
Designs
Layouts
Videos
Website code
Branding materials
is owned by or licensed to Solutions Hygiene LLC unless otherwise stated.
You may not reproduce, modify, distribute, publish or commercially use website content without prior written permission.
13. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience. Solutions Hygiene does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
Your use of third-party websites is subject to their respective terms and policies.
14. Website Availability
We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.
The website may occasionally be unavailable because of maintenance, technical problems, hosting issues, security measures or circumstances beyond our reasonable control.
15. Disclaimer
Information provided on this website is for general informational purposes.
While we make reasonable efforts to maintain accurate information, Solutions Hygiene does not warrant that all website content will always be complete, accurate, current or error-free.
Service availability and specific service outcomes may depend on individual circumstances.
16. Limitation of Liability
To the extent permitted by applicable law, Solutions Hygiene shall not be liable for losses or damages arising from:
- Misuse of the website.
- Reliance on inaccurate information supplied by a user.
- Temporary website unavailability.
- Events outside our reasonable control.
- Third-party websites or services.
- Pre-existing property conditions.
- Failure to follow service instructions or safety recommendations.
Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law.
17. Force Majeure
Solutions Hygiene shall not be responsible for failure or delay in providing services where such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, government actions, public emergencies, strikes, transportation disruptions, technical failures, security incidents or other events beyond our reasonable control.
18. Changes to These Terms
Solutions Hygiene may update these Terms & Conditions from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after changes are published constitutes acceptance of the updated terms, subject to applicable law.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates and the applicable laws and regulations of the Emirate of Abu Dhabi.
Any disputes arising in connection with these Terms & Conditions or our services shall be subject to the jurisdiction of the competent courts, as applicable.
20. Contact Us
If you have questions regarding these Terms & Conditions or our services, please contact us:
Solutions Hygiene LLC
8th Floor, Office 802,
Al Masaood, Old Nissan Building, Najda St.
Abu Dhabi, United Arab Emirates
Phone: +971 2 641 9227 / 600-56-56-96
Email: [email protected]
Website: Solutions Hygiene
We are available to assist with questions regarding our services, bookings and website policies.